Regular shipping usually takes 4-6 business days after placing an order for delivery. This is once payment has been received in the Nu Skin account. Wire payments can take up to 3 working days to reflect in the Nu Skin Account, these days should not be included in the shipping timing. Outlying areas may take additional time outside of the 4-6 working days indicated. For a full list of areas please click here. Our third-party couriers do not ship orders on holidays or weekends. These days do not count as shipping days when referring to a shipment taking 4-6 business days for delivery.

If you are missing a product from your order: Please check the entire shipment box and its contents and compare the order received with your packing slip. If you are still missing a product, please contact your local Customer Service with the order number and list of any missing products. If the delivery box arrived damaged enough that a product could have fallen out, please email your local Customer Service with a photograph of the damaged box. You will also need to provide the order number and list of any items missing. Please keep the delivery box for the courier to pick up for damage claims.

If you have received an incorrect product, we recommend that you contact your local Customer Service and let the representative know the details of your order and they will assist you further.

The courier may decide that delivering to your neighbours is a safe alternative when you are not home to receive the parcel. Please check with your neighbours before contacting your local Customer Support or courier service. You can check the status of your order delivery by clicking on Order History and then following the Tracking link. If the Tracking information shows your order as delivered and you do not have it or that it is being returned to our warehouse, please contact your local Customer Support office for assistance on a replacement.

The Brand Affiliate must comply with local law on cancellation of sales as outlined on the retail sales receipt. If the law grants additional rights they agree to grant those rights to you, the retail customer. This means that they must, for any reason and upon request, give a full refund of the purchase price including VAT and shipping fee - if applicable, to the retail customer, without any reimbursement from the Nu Skin. The only requirement is that you, the customer, must request the refund within the cancellation period stated on the retail receipt and return the unused portion of product. The Brand Affiliate must make a refund for returned products within 14 days of your request.

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